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Cancellation Policy

For Virtual Programs:

  • Cancellations received with 3 weeks notice or more will receive a full refund, less a $5.00 Administration Fee per program booked.
  • Cancellations received with less than 2 weeks notice will result in the full program fee being charged.

For In-School Programs (Assembly Presentations or Traveling Nature Exchange):

  • Cancellations received with 3 weeks’ notice or more will receive a full refund, less a $10.00 Administration Fee per program booked.
  • Cancellations received with less than 3 weeks notice will forfeit the 50% deposit.
  • Cancellations received with less than 14 days notice will result in the full program fee being charged.
  • In the event TELUS World of Science - Edmonton is unable to present a program due to inclement weather or other unforeseen circumstances, a full refund will be issued if an alternate date is not available.
  • Please notify our bookings office if our visit needs to be canceled due to an outbreak or school closure. We will reschedule with no penalty to you.

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