Cancellation Policy

FOR VIRTUAL PROGRAMS:

• Cancellations received with 3 weeks' notice or more will receive a full refund, less a $10.00 Administration Fee per program booked.
• Cancellations received with less than 3 weeks' notice will result in the full program fee being charged.
• If a school must cancel due to unforeseen circumstances (i.e., COVID-19 outbreak, school closure):
  • Bookings can be rescheduled to a future date during the school year.
  • If the booking is not rescheduled, the booking will be refunded in full, less $10.00 administration fee.
• A secured booking is only cancelled with the teacher’s written request by email to bookings@twose.ca.

For more information on our policies click here.

FOR IN-PERSON SIM PROGRAMS:

• Cancellations received with 3 weeks' notice or more will receive a full refund, less a $10.00 Administration Fee per program on your booking.
• Cancellations received with less than 3 weeks' notice will result in the full program fee being charged.
• If a school must cancel due to unforeseen circumstances (i.e., COVID-19 outbreak, school closure):
  • Bookings can be rescheduled to a future date during the school year.
  • If the booking is not rescheduled, the booking will be refunded in full, less $10.00 administration fee.
• A secured booking is only cancelled with the teacher’s written request by email to bookings@twose.ca.