Refund & Cancellation Policy
Refunds will be granted upon written email request 28 days prior to the first day of the registered camp. No refund/transfers will be issued with less than 28 days' notice before camp start date. An administration fee of $15.00 will be assessed on all refunds/transfers. Please direct cancellation emails to email@example.com.
Camp Drop-Off & Pick-Up
Campers can be dropped off in their camp room after 8:45 a.m. Camp activities will commence at 9:00 a.m. On the first day of camp, parents and campers will be greeted in the main lobby for guidance. Please know which camp your child is registered in as there are several camps running concurrently.
Campers can be picked up from their camp room between 4:00 p.m. and 4:30 p.m. If you wish to pick up your child prior to 4:00 p.m., please make arrangements with your camp instructor.
Please note that children 11 years of age and under must be accompanied by a parent/guardian upon drop-off or pick-up from TELUS World of Science and that they must sign their children in and out of the camp.
Early Drop-Off & Late Pick-Up
There is pre/post supervision available for an additional fee. This program is ideal for parents who need to drop their children off more than 15 minutes before the start of any camp. Pre-camp supervision runs from 7:30 a.m. to 8:45 a.m., and post-camp supervision takes place from 4:30 p.m. to 5:30 p.m. Supervision is provided by a TELUS World of Science - Edmonton employee in our pre-/post- camp room.
There will be a $25.00+GST late pick-up fee charged for every 15 minutes (or portion thereof) beyond your scheduled pick-up end time (4:30 pm for those without pre/post supervision and 5:30 pm for those with pre/post supervision).
Upon registration, you’ll be asked to provide a list of people who are eligible to pick up your child. Only those on the list will be allowed to leave with your child.
Anyone picking up a child will be required to produce government issued photo ID, which will be compared against the list provided.
Camp Age Requirements
Our camps are designed at an age appropriate developmental level, and we recommend that you book your child into a camp that matches their age.
We welcome campers with special needs; however, our camps are not designed to suit every need. Our camps are active and energetic, and while we do not hire special needs aides, parents are welcome to provide aides for their children.
If your child requires an aide in the classroom, they would benefit from the support of an educational aide at camp as well. Please mention if your child requires any special considerations that may affect his or her camp experience at time of booking.
Sickness & Event of an Accident
Camp Instructors and staff at TELUS World of Science – Edmonton have First Aid Certification and will attend to minor bumps and injuries. In the event of moderate or serious incidents, parents/guardians will be contacted immediately.
If your child is sick and will not be attending camp on a certain day, please call the Bookings Office at 780.451.3344.
Please include this information when you register, and it will be passed on to your camp counselor. On the first day of camp, we recommend that you discuss any special considerations (severity of allergy, epi-pen) with your camp instructor.
Camps are designed to be physically and intellectually stimulating for your child, and we recommend that personal electronics remain at home so that they can fully participate in camp activities.
What to Bring to Camp?
Ensure that your child has comfortable, closed toe indoor shoes and appropriate outdoor clothing. Bring a water bottle and a snack, as well as a lunch if you have not pre-ordered lunch.
Purchase your child's lunch for the whole week of camps, so you won’t have to worry about them carrying cash around or having to prepare their lunches. You can even plan your child’s meal for the week by using our handy menu selections. Lunch packages can be purchased at the same time as your camp booking.
Camp Lunch Programs are available exclusively for camp participants. If you are ordering lunch for your child, please mention any allergies at the time of purchase.
Method of Payment
On-line and telephone registration requires Visa or MasterCard. Registration may be made in person at the Box Office using cash, Interac, Visa or MasterCard.