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Camps & Programs Policy

Refund/Cancellation

Refunds will be granted upon written email request 14 days prior to the first day of registered virtual camp. No refund/transfer will be issued with less than 14 days’ notice before camp start date. An administration fee of $15.00 will be assessed on all refunds/transfers. Please direct cancellation emails to bookings@twose.ca.

Missed Days

It is the responsibility of the camp participant’s family to ensure they have the proper technical requirements and that campers log into their registered virtual camp session at the correct time. Missed sessions will not be made up. If your child must miss a session and is aware of this ahead of the camp start date, arrangements can be made with the Camp Instructor to switch a session time for one day.

Respect for All

We ask that all TELUS World of Science – Edmonton Virtual Camp participants cooperate in making our camps a safe, fun, and respectful place. We expect that camp participants will treat themselves, other participants, and camp staff with kindness and respect. Virtual campers who do not meet these expectations may not be able to participate in activities or may be asked to leave the camp.

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