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Home / Visit / Camps and Clubs / Camps FAQ

Camps FAQ

What is the cancellation policy?

Camps cancelled 21 days or more prior to the start of the camp will receive a full refund, less a $15.00 cancellation fee. Camps cancelled with less than 21 days to the start of camp will not receive a refund. If you have questions or would like to cancel your camp booking, please contact our Bookings team at bookings@twose.ca

Can we switch camps or camp dates?

You can switch camps or camp dates 21 days or more prior to the start of a camp. There is an administrative fee of $15.00 for each camp or camp date switch. Camp or camp date switches cannot happen less than 21 days prior to the start of camp.

What COVID-19 Safety protocols do you have in place in camps?

We have the following protocols in place to help prevent the spread of Covid-19:

  • We encourage campers, but do not require, to wear face masks while in our facility.
  • We ask families to pay close attention and keep children home if they display any symptoms like fever, sore throat, runny nose, and/or coughing.
  • Camp families will be contacted to pick up any campers who begin displaying the above mentioned symptoms during the camp day.

What if my child gets sick while in camp?

  • Any children showing symptoms during the camp day will be isolated away from other campers, and families will be called to pick them up as soon as possible.
  • Campers will be allowed back into camp after they display no symptoms.
  • We ask families to pay close attention and keep children home if they display any symptoms like fever, sore throat, runny nose, and/or coughing.
  • Campers that miss four or more days of their camp due to illness will either be moved into an alternate camp or be issued a refund.

What time do camps start?

Full-day camps begin at 9:00 a.m. and end at 4:00 p.m.

Is there an early drop-off or late pick-up option?

Yes, we offer Pre-Camp and Post-Camp Care for a fee. Pre-Camp Care begins at 7:30 a.m. and Post-Camp Care goes until 5:30 p.m. You can purchase Pre and Post-Camp Care by visiting the Box Office or calling our Bookings department at 780-451-3344 daily 9:00 a.m. to 5:00 p.m.

Do campers need lunch?

Yes. Campers will get a lunch break and a couple of snack breaks each day, so they will need to pack a lunch. Currently, we do not have access to microwaves so please pack items that do not need to be heated. Our camps are nut-free, so please be mindful of this when packing lunches and snacks. We do not offer hot lunch for PD Day Camps.

For Winter Break, Spring Break, and Summer Camps, a hot lunch can be purchased from our Purple Pear Restaurant. Contact our Bookings team at 780-451-3344 to purchase a hot lunch.

Can I send money with my child to purchase lunch?

No. Unfortunately campers are unable to purchase a lunch on the day of their scheduled camp.

What will campers do in camps?

Under the guidance and supervision of our Camp Instructors, campers will explore galleries, do hands-on science activities, and watch shows in our IMAX and Zeidler Dome Theatres, tailored to the theme of their camps. They will connect with other children and discover the fun of finding out!

What do campers need to bring?

The following things are great to have at camp:

  • Water bottle with name clearly labeled on it
  • A lunch (if they have not purchased a lunch package)
  • Clothing that can get messy and is weather appropriate. Science camps go outside each day, please be prepared for this.

Will campers go outside?

All our in-person camps will be spending time outside each day. Please ensure that campers are prepared for the weather with proper gear. We will stay inside and do alternate activities in the event of inclement weather in the spring and summer. In winter, camps will go outside if the temperature is above -23 degrees Celsius.

Have other questions?

Please call: 780-451-3344

In person at our Box Office:
11211 142 Street NW, Edmonton, AB
Wednesday - Sunday: 10:00 a.m. – 5:00 p.m.

Members receive a 10% discount on all Camps at the time of purchase. Become a Member TODAY!