BOOKING POLICIES
PLEASE REVIEW ALL THE POLICIES AND DETAILS BEFORE BOOKING.
FEES & PAYMENT
Pricing
- Prices are per class.
- In-person Science Centre field trip programs are designed for up to 30 students. Programs cannot accommodate more than 30 students. Additional fees will apply to groups larger than 30 students.
- Virtual programs are designed for up to 35 students. Additional fees will apply to groups larger than 35 students.
- Mailout programs are designed for 20 students. Additional kits can be added for a fee.
- For details on booking policies for Outreach Programs outside Edmonton click here.
Payment terms
- Full payment is required within 5 business days of receiving your booking confirmation. If payment is not made by credit card, you must provide confirmation that the payment is being processed within this timeframe. Failure to submit payment or provide confirmation will result in the cancellation of your booking.
- A booking is considered confirmed once payment has been made.
Confirmation of Numbers
- Final counts for students and adults must be confirmed by email one week prior to the field trip date. No further changes can be made to your booking with less notice.
- All items on your booking are the responsibility of that school, including the day of absence
Additional Notes
- Program fees are as published and are subject to change without notice.
- Memberships, promotions, discounts, offers or coupons are not accepted with school group bookings, as school rates are significantly discounted.
CANCELLATION & RESCHEDULING POLICY
Cancellation procedures
- Cancellations must be submitted in writing via email to bookings@twose.ca.
- Cancellations or changes made with 6 weeks’ notice or more will incur a $25.00 administration fee per program or show.
- Changes to a confirmed booking include:
- Cancellation of a program/show
- Switching between programs/shows
- Changing the scheduled time for a program/show
- Rescheduling to a different date - Cancellations or changes made with less than 6 weeks’ notice will forfeit the full payment.
Special Circumstances
- For an in-person Science Centre field trip, programs cancelled due to severe weather will be rescheduled for a future date within the current school year. If rescheduling is not possible, the booking will be refunded, less a $25.00 administration fee per program/show.
- In cases where a booking is cancelled due to bussing issues, a refund will be processed only upon receipt of proof from the bussing company confirming the issue was beyond the school's control. A $25.00 administration fee per program/show will apply if a refund is available.
FREQUENTLY ASKED QUESTIONS
Find answers to frequently asked questions about booking a School Program.
Questions
- 1. How far in advance do I need to book a School Program?
- 2. Who can book?
- 3. How many classes can I book for?
- 4. Do all the students need to be in the same grade?
- 5. Do you offer virtual programs?
- 6. How many adults (teachers and chaperones) do we need to bring for our field trip?
- 7. Do adult chaperones need to supervise the students?
- 8. What if we are late to our program or show?
- 9. Do you have storage for coats and backpacks?
- 10. Where do we eat lunch?
- 11. What if I need to make a change to my booking?
- 12. Do you have options for homeschoolers?
- 13. Do you offer financial support or discounted rates?
- 14. I still have questions after reviewing this FAQ and Booking Policies. Who do I contact?
1. How far in advance do I need to book a School Program?
School programs/ field trips need to be booked a minimum of 6 weeks in advance, but more notice is recommended as spaces are limited.
2. Who can book?
Bookings need to be made directly by the school. Requests from third-party organizations booking on the school’s behalf will not be accepted. Daycares, preschools, co-ops, and other groups should email bookings@twose.ca to start their booking.
3. How many classes can I book for?
Each class will receive an individual booking confirmation and schedule. All students and chaperones with a class must be included on one booking, paid for as a single group, and must check in as a group on the day of the field trip.
4. Do all the students need to be in the same grade?
To ensure a high-quality program, the Science Centre recommends that all students participating in a program be within the grade or grade-range specified for the program.
5. Do you offer virtual programs?
Yes, we offer standalone Virtual School Programs, taught by our skilled educators remotely to your class. Our Outreach team also offers Digital Skills Week programs
6. How many adults (teachers and chaperones) do we need to bring for our field trip?
All school groups require adult supervision during their in-person field trip. The minimum number of recommended adults is:
- Grades K-6 require 1 adult per 5 students.
- Grades 7-12 require 1 adult per 10 students.
Bookings will include up to a maximum of 6 adults per class. Additional adults wishing to join the group and/or pay their own admission individually will be charged full public rates.
7. Do adult chaperones need to supervise the students?
Teachers and chaperones are responsible for the behavior of their group and are required to actively supervise and stay with students during their visit to TELUS World of Science – Edmonton.
8. What if we are late to our program or show?
- Late arrival for programming will result in the programming being cancelled.
- Late arrivals for IMAX and Zeidler Dome shows will not be allowed entry once the show has started.
- Late arrivals will be responsible for any fees related to any missed programs or show.
9. Do you have storage for coats and backpacks?
We have storage for coats and some limited storage for bagged lunches, but not backpacks. Please do not bring backpacks or excess winter gear.
10. Where do we eat lunch?
When you book, you will have the opportunity to request a lunch space. A time will be assigned on your booking schedule.
11. What if I need to make a change to my booking?
You have 5 business days from when you receive your booking to make any changes and provide payment. Once payment has been made on your booking it is considered confirmed. Changes made to a confirmed booking will be charged a $25 administration fee per change/item.
Changes include but are not limited to:
- Cancelling a program/show
- Changing from one program/show to another
- Changing times for a program/show
- Moving to a different date
12. Do you have options for homeschoolers?
Yes, check out Homeschool Programs & Homeschool Days.
13. Do you offer financial support or discounted rates?
School rates are significantly discounted to allow our prices to fit school budgets.
14. I still have questions after reviewing this FAQ and Booking Policies. Who do I contact?
Please reach out to our Bookings Office at 780-451-3344 or via email at bookings@twose.ca.
Bookings Office hours are Monday to Friday from 9:00 a.m. until 4:30 p.m., with closure on Saturday, Sunday, and Holidays.
The policies help ensure a safe, fair and affordable experience for everyone.
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